Returns & Exchanges
At FLANNEL, we want you to be completely satisfied with your luxury garments. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Label and Ship
Print the prepaid shipping label provided via email, affix it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing